Email: support@inkpilot.co
Common questions
How do I cancel my subscription?
Subscriptions go through Apple, so you cancel with Apple:
- Open the Settings app on your iPhone.
- Tap your name at the top.
- Tap Subscriptions, then Inkpilot.
- Tap Cancel Subscription.
You can also get there from the app: open the Account tab and tap Manage or cancel subscription.
Cancel at least 24 hours before your plan renews, or before your free trial ends, to avoid the next charge. You keep your plan until the end of the period you already paid for. Deleting the app or your account doesn't cancel a subscription.
How do I restore my purchases?
If you got a new phone or reinstalled the app:
- Sign in to the same Inkpilot account you used before.
- Make sure your iPhone is signed in to the same Apple Account that bought the plan.
- In Inkpilot, open the Account tab and tap Restore purchases.
A subscription stays linked to the Inkpilot account that bought it. If the app says the purchase is linked to another account, sign in to that account instead, or email us.
How do I delete my account?
In the app, go to Account > Profile > Delete account. You can also email us. The Delete your account page explains what gets deleted and what doesn't.
Which plotters work?
Inkpilot is built for the AxiDraw. It has settings for the AxiDraw V3, SE/A4, SE/A3, V3 XLX, MiniKit, SE/A2, SE/A1, and V3/B6. Pick your exact model in Plotter settings so the app knows how far the pen can reach.
It can also run GRBL and FluidNC pen plotters. FluidNC boards with Wi-Fi can connect directly with Add by IP address, no bridge needed.
Why does the app need the bridge?
iPhones can't talk to USB devices like the AxiDraw. The free Inkpilot Bridge runs on the Mac or Raspberry Pi that the plotter is plugged into, and passes messages between the plotter and your phone over Wi-Fi. It doesn't do any of the thinking. Inkpilot does all the work. The setup guide walks you through it.
With the Wi-Fi model, you don't run the bridge yourself. The Inkpilot Wi-Fi box plugs into the plotter and your phone talks straight to the box.
What does "Claude usage" mean?
Every time Claude reads a worksheet, writes something, or answers in chat, it costs a little to run. Claude usage is how much of that cost your plan covers, shown in dollars:
- Free: $1 a month
- Plus: $10 a month
- Pro: $25 a month
- Studio: $60 a month
- Free trial: $5 for the whole 7 days
Bigger pages and longer chats use more. Typing your own text and plotting it doesn't use any.
When does my Claude usage reset?
- Free plan: at the start of each month, by UTC time.
- Paid plans: at the start of each billing period, when your subscription renews.
- Free trial: the $5 covers the whole 7 day trial. When your paid plan starts, you get that plan's full amount.
Unused Claude usage doesn't carry over to the next period.
What happens if I run out of Claude usage?
Claude features pause until your usage resets. You can upgrade to a bigger plan any time. Plotting your own text, the virtual plotter, and your handwriting fonts keep working.
My AxiDraw doesn't show up in the app.
- With the Wi-Fi model, make sure the box and the plotter both have power, and that your iPhone is on the box's Wi-Fi (the name on the sticker starts with
Inkpilot-). - With a Mac or a Raspberry Pi, make sure your iPhone and the bridge are on the same Wi-Fi.
- Check that the bridge says Found AxiDraw, and that nothing else (like Inkscape) is using the plotter.
- Try Add by IP address with the address the bridge printed and port 7878.
- Check iPhone Settings > Privacy & Security > Local Network and make sure Inkpilot is on.
There's more in the setup guide.
The pen skips or presses too hard.
Open Plotter settings and adjust the pen heights. Lower the down height if the pen skips, and raise it if it presses too hard. The defaults are 60 for up and 30 for down, the same as Inkscape's AxiDraw panel. Run Quick tests, 1 in square, after each change.
Claude got something wrong, or said something it shouldn't.
Claude can make mistakes, so check answers before you plot them. On Fill you can tap any answer to change it before anything gets written.
If an answer is wrong or harmful, use Report in the app. That sends us the answer, the reason you picked, and your note if you add one, so we can look into it.
Do I need an account?
Not for plotting. Typing your own text, the virtual plotter, and your handwriting fonts work without one. Claude features (Fill, Write with Claude, Letters, and Chat) need an account.
Orders and shipping
How much is shipping?
Shipping is free on every order.
Do you ship outside the US?
No. We only ship to addresses in the United States.
Do I pay sales tax?
Sales tax is added at checkout, so it isn't included in the prices on the store.
I have a question about my order.
Email support@inkpilot.co with your name and order number, and we'll help.
How do returns work?
You can return the plotter within 30 days of delivery. Our return and refund policy has the details, and our shipping policy covers delivery.
What are the 3 free months that come with the plotter?
Both the pen plotter and the Wi-Fi model come with 3 months of the Inkpilot app free. If you have a question about yours, email us.
Which plotter should I get?
The Wi-Fi model ($549.99) doesn't need a computer at all. The pen plotter ($399.99) needs a Mac, since the bridge doesn't run on Windows. The store compares them side by side.